Terms of
Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Driven Solutions, LLC ("Driven Solutions," "we," "us," or "our"), a Wisconsin limited liability company headquartered in River Falls, Wisconsin.

These Terms govern your use of our website at drivensol.com (the "Site") and any services, products, communications, or interactions you have with Driven Solutions. By using the Site or engaging our services, you represent that you are at least 18 years of age, have the authority to enter into binding agreements on behalf of yourself or your organization, and agree to comply with these Terms.

Description of Services

Driven Solutions is a supply chain solutions and packaging company. We offer the following products and services (collectively, "Services"):

• Vendor Managed Inventory (VMI) programs — sourcing, tracking, and replenishment management
• Packaging supply chain strategy and execution
• Packaging materials and supplies (stretch wrap, films, corrugated, labels, and more)
• Custom pallets and gaylord boxes
• Custom films and specialty materials
• Supply chain consulting and system design
• Custom packaging project development

The specific terms, pricing, delivery timelines, and specifications for any Services will be outlined in individual quotes, purchase orders, or written agreements between you and Driven Solutions. In the event of a conflict between these Terms and a written agreement, the written agreement shall control.

Use of Website

Permitted Use

You may use the Site to learn about our Services, submit inquiries, request quotes, and contact our team. You agree to use the Site only for lawful purposes and in a manner consistent with all applicable laws and regulations.

Prohibited Activities

You agree not to:

• Use the Site in any way that violates federal, state, or local laws or regulations
• Transmit any unsolicited commercial communications (spam) through the Site
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Use automated tools, bots, scrapers, or crawlers to access or extract data from the Site without prior written consent
• Upload or transmit viruses, malware, or any other malicious code
• Impersonate Driven Solutions, its employees, or any other person or entity
• Collect or harvest personal information about other users without their consent
• Interfere with or disrupt the integrity or performance of the Site or its underlying infrastructure
• Use the Site for any purpose that is fraudulent, deceptive, or harmful to Driven Solutions or any third party

Account Access

Some features of the Site may require you to create an account or provide contact information. You are responsible for maintaining the confidentiality of any login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect any unauthorized use.

Quotes, Orders & Service Agreements

Quotes

Any quote provided by Driven Solutions is an offer to supply Services at the stated price and is valid for the period specified in the quote (or, if no period is specified, for thirty (30) calendar days from the date issued). Quotes are subject to availability and may be withdrawn or revised at any time prior to your acceptance.

Order Acceptance

A binding order is created only when Driven Solutions provides written confirmation of your purchase order. We reserve the right to decline any order for any reason, including product unavailability, pricing errors, or inability to verify your business information.

Pricing & Payment

Prices are stated in U.S. dollars and are exclusive of applicable taxes, shipping, and handling unless otherwise specified. Payment terms will be stated on your invoice. Overdue accounts may be subject to late payment fees as permitted by applicable law. Driven Solutions reserves the right to suspend Services for accounts with outstanding balances.

Cancellations & Changes

Order cancellations or changes must be submitted in writing to [email protected]. Custom or made-to-spec orders (including custom pallets, films, and specialty materials) may not be cancellable once production has begun. Any applicable restocking or cancellation fees will be communicated at the time of your request.

Intellectual Property

All content on the Site — including text, graphics, logos, images, page layouts, button icons, and software — is the property of Driven Solutions, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and view the Site for your personal or internal business purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Site without our prior written consent.

The Driven Solutions name, logo, and all related marks are trademarks of Driven Solutions, LLC. Use of our trademarks without prior written permission is strictly prohibited.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, Driven Solutions expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Site will be uninterrupted, error-free, or free of viruses or harmful components
• Any warranty regarding the accuracy, completeness, or timeliness of information on the Site

This disclaimer does not affect any express warranties provided in a written agreement or purchase order for specific Services or products.

Limitation of Liability

Our total cumulative liability to you for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the greater of: (a) one hundred U.S. dollars ($100.00), or (b) the total amount you paid Driven Solutions in the ninety (90) days immediately preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Driven Solutions, LLC and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Site or Services in a manner not expressly authorized by these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights, including intellectual property rights
• Any content or information you submit to us that is inaccurate, misleading, or fraudulent

Governing Law

These Terms and any dispute arising out of or related to them or your use of the Site shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in St. Croix County, Wisconsin, and you hereby submit to the personal jurisdiction of such courts.

Dispute Resolution

Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Driven Solutions at [email protected] to attempt to resolve the dispute informally. We will use good faith efforts to resolve any dispute within thirty (30) days of receiving notice.

Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Services — except for claims for injunctive relief, enforcement of intellectual property rights, or small claims court matters — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in St. Croix County, Wisconsin, or by remote means if mutually agreed. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

You agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Modifications to Terms

Driven Solutions reserves the right to update or modify these Terms at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also provide notice via email or a prominent notice on the Site.

Your continued use of the Site or our Services following any modification constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Site and notify us to terminate any active service arrangements.

Termination

Driven Solutions reserves the right to suspend or terminate your access to the Site at any time, with or without cause or notice, for conduct that we believe violates these Terms or is harmful to other users, our business, or third parties.

Upon termination, your right to use the Site will immediately cease. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law — will survive.

You may terminate your use of the Site at any time by simply discontinuing your use. To terminate an active service agreement or VMI program, please contact us in writing at [email protected] in accordance with any applicable agreement terms.

Contact Us

If you have questions about these Terms of Service or need to reach our team regarding a legal matter, please contact us:

Also see our Privacy Policy for information on how we collect and use your personal data.