Privacy
Policy

Introduction

Driven Solutions, LLC is a supply chain and packaging solutions company headquartered in River Falls, Wisconsin. We are committed to protecting your privacy and handling your personal information with integrity, transparency, and care — consistent with our core values.

This Privacy Policy applies to information collected through our website, contact forms, phone calls, email correspondence, and any other interactions you have with Driven Solutions. It does not apply to the internal data practices of our vendors, partners, or third-party service providers, each of which maintains its own privacy practices.

Information We Collect

Information You Provide Directly

When you fill out a contact form, request a quote, call us, or email us, you may provide:

• Full name and job title
• Company name and industry
• Business email address
• Phone number (including mobile numbers)
• Mailing or shipping address
• Information about your supply chain, packaging needs, or operational challenges
• Any other information you choose to include in your message

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language
• Operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution
• Date and time of your visit

Information from Third Parties

We may receive limited information about you from third-party platforms such as GoHighLevel (our CRM and marketing platform), Google Analytics, or social media platforms when you interact with our content. This information is governed by those platforms' own privacy policies.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries — To reply to your messages, quote requests, or questions in a timely manner
• Providing services — To fulfill orders, manage vendor relationships, and deliver supply chain solutions
• Business communications — To send quotes, invoices, order confirmations, and service updates
• Marketing communications — To send email or SMS updates about our services, offers, or industry news, where you have consented to receive them
• Website improvement — To analyze traffic patterns and improve user experience
• Legal compliance — To comply with applicable laws, regulations, and lawful requests
• Internal operations — For accounting, record-keeping, and internal reporting

We will not use your information for any purpose materially different from those described here without first notifying you and, where required, obtaining your consent.

SMS Messaging & A2P Compliance

Driven Solutions may use Application-to-Person (A2P) SMS messaging to communicate with you regarding quotes, service updates, appointment reminders, and general business communications. The following terms apply to our SMS messaging program.

Types of Messages

Once opted in, you may receive the following types of SMS messages from Driven Solutions:

• Quote confirmations and follow-ups
• Order and delivery status updates
• Appointment and meeting reminders
• Responses to inquiries you have submitted
• Periodic promotional messages about our products and services
• Operational notifications related to your account or project

Message Frequency

Message frequency varies depending on your engagement with our services. You may receive up to 4 messages per month for standard business communications. Transactional messages (such as quote responses or order updates) may be sent as needed in response to your activity.

Message & Data Rates

Standard message and data rates may apply to all SMS messages sent to and from Driven Solutions. These charges are determined by your mobile carrier and wireless plan. Driven Solutions is not responsible for any charges incurred by your carrier in connection with SMS messages.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Driven Solutions is not responsible for any delays or failures in message delivery caused by your mobile carrier or device.

Supported Carriers

Our SMS program is supported by most major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and others. Availability may vary by carrier and is subject to change.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality, analyze usage, and deliver a better user experience.

Types of Cookies We Use

• Essential cookies — Required for the website to function properly. These cannot be disabled.
• Analytics cookies — Used to understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymized where possible.
• Marketing cookies — May be set by our CRM platform (GoHighLevel) to track form submissions and website activity for follow-up communications.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them after each session. Note that disabling certain cookies may affect website functionality. For more information, consult your browser's help documentation.

We do not respond to "Do Not Track" browser signals at this time, as there is no industry standard for how to respond to such signals.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, including our CRM platform (GoHighLevel), email service providers, website hosting providers, and analytics services. These providers are contractually required to protect your information and may only use it to perform services on our behalf.

Legal Requirements

We may disclose your information if required to do so by law, court order, or lawful governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Driven Solutions, our customers, or others.

Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties when you have expressly consented to such sharing.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, comply with legal obligations, and resolve disputes.

Contact and inquiry information is generally retained for a minimum of three (3) years following your last interaction with us. Customer and vendor records may be retained for up to seven (7) years for accounting and legal compliance purposes. You may request deletion of your information at any time, subject to our legal retention obligations.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure hosting environments.

However, no method of data transmission or storage is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to applicable legal obligations
• Opt-out of marketing — Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly
• SMS opt-out — Reply STOP to any SMS message at any time
• Data portability — Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within thirty (30) days. We may need to verify your identity before fulfilling certain requests.

Third-Party Links

Our website may contain links to third-party websites, including vendor portals, industry resources, or social media platforms. These links are provided for your convenience and do not constitute an endorsement. We have no control over the content or privacy practices of third-party websites and are not responsible for their policies. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice via email or a prominent website notice.

Your continued use of our website or services after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: